Are you wondering which free WordPress live chat plugin will be suitable for your site? If yes, you’re in for a treat.
Engaging with visitors or customers is important to your website’s growth. You shouldn’t compromise on customer support if you own a business site.
You can use WordPress live chat plugins to engage with your customers and solve their queries. By adding them to your site, you’ll be able to interact with your visitors via live chats and chatbots.
This way, you’ll never miss an update from them, turning them into loyal leads.
Hence, to create a beautiful & fully functioning live chat support, we’ll uncover the best free WordPress chat plugins here. So, stick with us till the end!
What is a WordPress Live Chat Plugin, and Why Do You Need One?
As discussed earlier, a live chat plugin is an extension that adds live chat or chatbots to your WordPress sites.
It helps you initiate instant conversations with on-site visitors or customers, address their concerns, and solve their queries.
If you provide quality customer service, eventually you’ll gain more loyal followers. And it’s a great way to convert them into leads and flourish your business.
Other than this, the major benefits of using live chat plugins are:
- Easy Installation and Setup: The WordPress chat plugins are straightforward to use. Moreover, as a free WordPress plugin, you’ll only have to install the plugin and sign up with the proper credentials.
- Faster Answers and Efficient Service: Live chats are the quickest way to answer or solve any relevant issue. Further, you can handle more queries at once with an excellent live chat service.
- Real-time Problem Solving: The plugins allow you to solve your customers’ queries in real-time. Likewise, some support live screen sharing or broadcasting, simplifying the overall process.
- Visitor Tracking & Analysis: The live chat plugins notify whenever new visitors come in. Also, it helps to track your active users and even know what they are typing on the chat box.
- Multiple Language Support: The plugins are easy, affordable, and multilingual. Thus, they will automatically translate your conversation into the language of your international users.
Now that you know the definition & importance of the WordPress live chat plugin, let’s move on to the list.
Here, we’ll present you with the best free WordPress chat plugins for user support.
All of them are well-tested with WordPress themes and come with the latest features to help you effortlessly build stunning live chat support.
Let’s get going.
1. Crisp Live Chat
Crisp Live Chat is one of the most beautiful chats you can get for your website. It’s ideal if you want to chat with customers in real time and enhance your business.
This plugin includes a free live chat widget, instant notifications, and desktop & mobile apps. All of these features are beginner-friendly and well-guided.
Further, you can even access Crisp Inbox if you need more resources or support on marketing & sales.
Crisp’s free plan is great for enriched conversations and conversion rates. But you can upgrade to its paid plans if you want more advanced functionality.
Key Features:
- Live Typing Preview
- Flexible with Adding Plugins
- Enhanced User Profiles
- Integration with Facebook Messenger
- Real-Time Notification with an Automated Chatbot
Pricing: Freemium (Premium version starts from $25/month.)
Get Crisp Live Chat Now!
2. Tawk.To Live Chat
Tawk.To Live Chat is one of the most widely used WordPress live chat plugins. It’s 100% free yet devoid of spam, ads, or any other disturbances.
The plugin mainly helps you monitor your website visitors in real time. Afterward, you can analyze the details to obtain valuable insights and connect with your audience.
This way, you build a user-friendly and easy-to-use interface on your site. Additionally, the plugin is compatible with all modern browsers.
Hence, it can cover your business’s instant response and network-building needs.
Key Features:
- Over 200K+ Active Installations
- 24×7 Live Support
- Over 45 Different Languages
- Detailed Documentation with Videos & Tutorials
- Easy Customization of Widget Design
Pricing: Free
Get Tawk.To Live Chat Now!
3. 3CX Live Chat
3CX Live Chat also falls on our list of the best live chat plugins for WordPress. The plugin is reliable and effective and offers a simpler interface for admins and visitors.
A major feature of 3CX Live Chat is its chat servers, which enable users to send and receive live chats at lightning speed.
Also, 3CX has integrations that access major advanced features like video, audio, and other business-level features.
Moreover, the plugin supports storing live chat records, which you can use for business analysis later. Likewise, you can chat with multiple customers simultaneously using it.
Key Features:
- Allows Surveys & Polls to the Chat Box
- Proper Tally of Feedback Submission
- Customer Satisfaction Ratings
- Animations to the Chat Box
- Compatible with Various Plugins, Google Analytics, etc.
Pricing: Freemium (Premium version starts from $195/year for each system.)
Get 3CX Live Chat Now!
4. JivoChat Live Chat
JivoChat Live Chat is a free business live chat plugin for WordPress. Its optimized features allow you to chat with your customers for an unlimited time.
Moreover, the plugin supports chatting via live chat, phone, email, and social media. It also allows free widget customization and configuration.
You can use this to reflect your communication style and strategy and deliver efficient customer support.
Similarly, it can connect and manage all communication channels using a single app. It also features omnichannel live chat explicitly tailored for eCommerce.
Key Features:
- Powerful Desktop & Mobile Apps
- Smart Triggers with Visitor Monitoring
- Efficient Smart Team Chat Feature
- Geo-IP Based Behaviors
- CRM Integrations, APIs & Webhooks
Pricing: Freemium (Premium version starts from $19/month for each agent.)
Get JivoChat Now!
5. Tidio Live Chat
Tidio is one of the best free WordPress chat plugins available on WordPress.org. It provides a fast & intuitive way for your visitors to connect with you and vice versa.
Similarly, the plugin has a lightweight and customizable WordPress chat widget. You can start with a simple configuration that lets you customize the chatbot’s background color, position, etc.
Likewise, it offers 35+ ready-made chatbot templates to begin with.
Moreover, it allows you to automate your live chats using its chatbox. This part helps send automatic responses to FAQs, collect email addresses, offer discounts, and more.
Key Features:
- Drag-and-drop Visual Chatbot Editor
- Live Typing Preview
- Incoming Visitor Notifications
- WordPress Live Chat Mobile App
- Integrated Email Marketing Tool
Pricing: Freemium (Premium version starts from $29/month.)
Get Tidio Live Chat Now!
6 .Smartsupp Live Chat
Smartsupp is the ultimate yet best WordPress live chat plugin. It’s free to install and use. It helps you respond to your visitors’ chats, emails, and messages via Facebook Messenger.
Because of its fantastic features and support, almost 30K websites use this plugin. Some of the features include instant replies via chatbots and proactive chats.
Thus, you can save plenty of time without compromising customer communication.
Furthermore, Smartsupp helps you track your visitors’ activity via screen recordings. This provides advanced information on your audience, which can increase conversion rates.
Key Features:
- Detailed, In-built Analytics
- Customer Satisfaction Rating
- Automated Messages via Chatbots
- Personalized Shopping Experience
- Online Support in 7 Languages
Pricing: Freemium (Premium version starts from $19.5/month.)
Get Smartsupp Now!
7. Zoho SalesIQ
Zoho SalesIQ is a fully functioning, free WordPress live chat plugin. It helps business sites track potential customers, analyze their behavior, and generate leads.
This plugin mainly prioritizes various metrics to trace your web traffic. Later, it also helps to figure out the prominent gateways to your site. Afterward, you can use the tracked platform to start conversations and provide brand deals & offers.
Additionally, it supports smart AI bots in your salesIQ based on your business needs. You can also use audio calls if the customers need fast and more detailed guidance.
Key Features:
- Responsive Chat Box
- Next-gen Chat Experience
- Doubled Chat Data Security
- Email Draft Templates Feature
- Frequently Updated with the Latest Upgrades
Pricing: Freemium (Premium version: $7/month for each operator.)
Get Zoho SalesIQ Now!
8. Userlike
Userlike is the best free WordPress live chat plugin that lets you connect to your customers directly via messaging apps like WhatsApp, Facebook, SMS, Telegram, etc.
This plugin enables you to easily share or receive variable media like images, videos, or even voice messages. If that isn’t enough, you can also share the screen to inform your users about their queries.
Most importantly, it has an Intelligent routing feature that connects customers directly to the operators they’ve talked to before for their ease and comfort.
Furthermore, Userlike integrates with business tools like Pipedrive and Slack.
Key Features:
- Live Translation to Connect with International Customers
- Canned Responses to Common Questions
- Analytics for Live Chat Performance
- Full Messenger Customization
- GDPR Compliant with Dedicated Data Privacy
Pricing: Freemium (Premium version starts from $90/month.)
Get Userlike Now!
Wrapping Up With The Best Live Chat Plugin For WordPress!
Having live chats & chatbots helps with user engagement, builds loyal customers, and boosts your sales business.
But it might be confusing for beginners to know where to make or how to manage such chat sections.
That’s why we highly recommend using the free WordPress live chat plugins mentioned above. Each plugin has unique features and benefits, so you can choose any of them.
However, if you are still confused, we suggest using Crisp Live Chat. The plugin is crisp and light, just like its name, and it lets you connect with your customers in real-time to enhance your business.
You can also use Tawk.To Live Chat. It’s a live chat widget that connects and analyses visitors’ activity in real-time. You can have convenient conversations and gain valuable insights in return.
We hope this article was helpful. If it was, do let us know in the comment section below.
Also, don’t forget to share it with friends and family. You can use the social media handles that are right in front of you!